In large-enrollment classes, managing the queue of students waiting for office hours help can be a struggle for the TAs, especially for virtual office hours. Additionally, students want to know where they are in the queue so they can estimate wait times, etc. Professors would also like to get a sense of peak usage of office hours and other analytics.
So, this semester, I’m going to begin using the Khoury Office Hours App to manage virtual office hours for my current course (CS 3200 – Database Design). I’m confident that this will make the overall experience better for both TAs and students.
For Students:
- Make sure you have a Khoury Network account. This is different than your general Northeastern University account. If you don’t have one or don’t remember your password, please check out the docs linked at > this < help page for more info about how to get an account or reset your password.
- Go to admin.khoury.northeastern.edu and log in.
- On the left-side menu, click the link to Office Hours Login.
- You should then be presented with a page with a button that says Continue to Khoury Office Hours. Click that button to launch the Office Hours system.
- Follow any subsequent prompts.
- You should then see a page with a Join Queue button. Click that button to join the Office Hours Queue and answer the questions in the pop up.
- You will then be taken to a page that shows you the Queue and what your position is.
- When the TA gets to you, they will either automatically launch a Microsoft Teams call or otherwise connect with you on Zoom.
More information about how to use the Khoury Office Hours app as a student can be found > here <. If you’ve never used it before, the first time might take a bit of getting used to. Please be patient and we will all get it figured out.