In large-enrollment classes, managing the queue of students waiting for office hours help can be a struggle for the TAs, especially for virtual office hours. Additionally, students want to know where they are in the queue so they can estimate wait times, etc. Professors would also like to get a sense of peak usage of office hours and other analytics.
So, this semester, I’m going to begin using the Khoury Office Hours App to manage virtual office hours for my current course (CS 3200 – Database Design). I’m confident that this will make the overall experience better for both TAs and students.